Reward card

[Nfreeman78]

Hi I received a email on the 28th of October saying my reward card is in the way but I still haven’t received anything 

[gg30340]

You need to be out of your 14 day cooling off period before you can claim the Reward Card.

If you are out of the 14 days you will need to call BT Billing 0330.1234.150 who should be able to help.

See links.

Claim your BT Reward Card

Information about the BT Reward Card | BT Help

[Nfreeman78]

Hi I’m out of my cooling off period and when I do phone up they blame purecard but when I email them they blame bt I don’t know what I can do next 

[gg30340]

Have a read through this thread.

BT Reward card - BT Community

[Leanne_T]

Morning @Nfreeman78 

Thanks for coming to the community. 

Just to check, have you paid the first month's bill? Also, did you select self-installation when you ordered? 

Can you try and claim your reward on the Claim your BT Reward Card page? 

Speak soon 🙂

Leanne. 

[Nfreeman78]

• Hi I’ve paid my first bill and it was self installation and I’ve claimed my card on the 7th of October and received a email on the 28th saying they send it over shortly 

[Nfreeman78]

@Leanne_T 

[Leanne_T · Accepted solution]

Thanks very much for the extra details @Nfreeman78 

I've sent you a private message to get some personal information so I can ask the relevant team to take a look at this for you. 

Thanks 🙂

Leanne.