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Beginner
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Message 1 of 8

Reward cards

Can anyone help please? I am trying to claim a reward card and having difficulty. I have been referred to cardholder services who have now referred me back to BT. A BT adviser said they had claimed the card on my behalf but no sign of it and not sure what to do next thank you

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Reward cards

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 8

Re: Reward cards

Hi @MJP57,

I am sorry to hear that this has happened. We'll be able to check who sent it off and see if they've had any word back. If they haven't, we know the people to contact to check on your behalf. I've sent you a private message so we can get working on this for you.

Thanks

DanielS

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Beginner
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Message 4 of 8

Re: Reward cards

Thanks Danny do you need any further info from me?
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Moderator
Moderator
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Message 5 of 8

Re: Reward cards

@MJP57 I can't see any details from you in our queue. Did you reply to the message @DanielS sent with the info he requested?

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Beginner
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Message 6 of 8

Re: Reward cards

Hi Neil I cannot locate a message from him asking for info where can I find it please?
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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Reward cards


@MJP57 wrote:
Hi Neil I cannot locate a message from him asking for info where can I find it please?

Look here https://community.bt.com/t5/notes/privatenotespage

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Moderator
Moderator
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Message 8 of 8

Re: Reward cards

Hi @MJP57,

When you see my private message, in the preview section, please click on the part that I've shown highlighted in red in the image below.

image.png

Thanks

DanielS

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