I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I am sorry to hear that this has happened. We'll be able to check who sent it off and see if they've had any word back. If they haven't, we know the people to contact to check on your behalf. I've sent you a private message so we can get working on this for you.