cancel
Showing results for 
Search instead for 
Did you mean: 
MJP57
Beginner
223 Views
Message 1 of 8

Reward cards

Can anyone help please? I am trying to claim a reward card and having difficulty. I have been referred to cardholder services who have now referred me back to BT. A BT adviser said they had claimed the card on my behalf but no sign of it and not sure what to do next thank you

0 Ratings
Reply
7 REPLIES 7
Distinguished Sage
Distinguished Sage
211 Views
Message 2 of 8

Re: Reward cards

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
Moderator
Moderator
200 Views
Message 3 of 8

Re: Reward cards

Hi @MJP57,

I am sorry to hear that this has happened. We'll be able to check who sent it off and see if they've had any word back. If they haven't, we know the people to contact to check on your behalf. I've sent you a private message so we can get working on this for you.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
MJP57
Beginner
181 Views
Message 4 of 8

Re: Reward cards

Thanks Danny do you need any further info from me?
0 Ratings
Reply
Moderator
Moderator
171 Views
Message 5 of 8

Re: Reward cards

@MJP57 I can't see any details from you in our queue. Did you reply to the message @DanielS sent with the info he requested?

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Highlighted
MJP57
Beginner
162 Views
Message 6 of 8

Re: Reward cards

Hi Neil I cannot locate a message from him asking for info where can I find it please?
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
150 Views
Message 7 of 8

Re: Reward cards


@MJP57 wrote:
Hi Neil I cannot locate a message from him asking for info where can I find it please?

Look here https://community.bt.com/t5/notes/privatenotespage

0 Ratings
Reply
Moderator
Moderator
123 Views
Message 8 of 8

Re: Reward cards

Hi @MJP57,

When you see my private message, in the preview section, please click on the part that I've shown highlighted in red in the image below.

image.png

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply