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Johnaclee
Beginner
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Message 1 of 2

Reward for Complete wifi

I received an email offering an upgrade to complete wifi for an extra seven pounds fifty a month on my account. It also said I would get a seventy five pound gift card as a reward.

That reward  hasn't been awarded and when I asked why I hadn't received it I was told my package didn't match with packages in offer.  I don't understand what this means. Any ideas?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Reward for Complete wifi

@Johnaclee 

Reward cards sent as part of a regrade are sent automatically, once outside the 14 day it should arrive within 30 days.
As they are sent automatically, it won't show in the claim my reward page.

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