I received an email offering an upgrade to complete wifi for an extra seven pounds fifty a month on my account. It also said I would get a seventy five pound gift card as a reward.
That reward hasn't been awarded and when I asked why I hadn't received it I was told my package didn't match with packages in offer. I don't understand what this means. Any ideas?
Reward cards sent as part of a regrade are sent automatically, once outside the 14 day it should arrive within 30 days.As they are sent automatically, it won't show in the claim my reward page.