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DoverGunner
Newbie
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Message 1 of 4

Rewards Card

If the rewards card was dispatched on the 5th of march, how long does it take to arrive.  Its been 11 days now.  Can someone shed some light onto this please.

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DoverGunner
Newbie
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Message 2 of 4

Re: Rewards Card

Anyone?

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Zombie
Expert
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Message 3 of 4

Re: Rewards Card

If it’s the dispatch email from BT you got straight after claiming they are more to say BT are aware that you have successfully claimed a reward. 

The email you are waiting for is from the card issuer, I think it is “purecard” bt uses. When you get the email from them to say it’s been dispatched the card normally arrives the next day. 

They can take between 4 to 6 weeks to arrive. I think mine was 5 weeks. 

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DoverGunner
Newbie
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Message 4 of 4

Re: Rewards Card

Ok, many thanks.

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