Rewards Card

[rosiebear]

I’m a new customer who received an email advising me of my reward card.  Followed instructions to claim but nothing ? Tried emailing but just got automatic reply 

[-Richie-]

Have you tried from www.bt.com/claimmyreward and follow the prompts ?
Is your service live and outside the cooling off period ?

[JohnC2]

Hi @rosiebear, welcome to the forum. Did you manage to claim the reward card following the advice from Richie?

If not and you still need help let us know.

cheers

John