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Clinko
Aspiring Contributor
1,264 Views
Message 1 of 10

Rewards Cards

Hi, I signed up to a new package online which has now gone live over 2 weeks ago. When I had signed up I was told I would receive a BT rewards card and a m&s reward card. When I log into claim by reward card is says there is nothing to claim, and when I try to claim m&s voucher it doesn’t recognise my order number??
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9 REPLIES 9
DanielS
Moderator
Moderator
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Message 2 of 10

Re: Rewards Cards

Hi @Clinko,

Welcome to our Community Smiley Happy

I am sorry that the option isn't available for you online. There may have been an issue with your original order. Do you know if it was cancelled and re-ordered at any stage? In any case I think it's best that we take a look into it for you.

I've sent you a private message with some info that I need from you

Thanks

DanielS

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DanielS
Moderator
Moderator
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Message 3 of 10

Re: Rewards Cards

Hi @Clinko,

I've sent a message across to our Gift Card team to see if they are able to issue you with the Gift Card. They will come back to me over the next few working days and let me know Smiley Happy

Thanks

DanielS

DanielS
Moderator
Moderator
1,189 Views
Message 4 of 10

Re: Rewards Cards

Hi @Clinko,

The £150 Mastercard has now been ordered for you and will be sent out.

Take care and enjoy your weekend Smiley Happy

Thanks

DanielS

Clinko
Aspiring Contributor
1,182 Views
Message 5 of 10

Re: Rewards Cards

Thanks Daniel,

Anything on the m&s card? When I try to claim online it won’t recognise my order number
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JohnC2
Moderator
Moderator
1,174 Views
Message 6 of 10

Re: Rewards Cards

Hi @Clinko sorry you can't claim the M&S card @DanielS  has left the office for the weekend so I dropped him and email so he can update you on Monday when he is back.

Cheers
John

DanielS
Moderator
Moderator
1,152 Views
Message 7 of 10

Re: Rewards Cards

Hey @Clinko,

I've sent a message across to our people who can issue the M&S rewards. I should hear back from them over the next few days Smiley Happy

Thanks

DanielS

Clinko
Aspiring Contributor
1,145 Views
Message 8 of 10

Re: Rewards Cards

Cheers mate!
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Clinko
Aspiring Contributor
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Message 9 of 10

Re: Rewards Cards

Hi Dan,

Did you ever get any word back on this? 

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DanielS
Moderator
Moderator
1,090 Views
Message 10 of 10

Re: Rewards Cards

Hey @Clinko,

I'm sorry you didn't get any confirmation about this one.

It was manually requested for you on the 4th of June 😀

It will take 30-45 days maximum from the 4th for it to arrive.

Thanks

Dan

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