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ThomasKL
Aspiring Contributor
5,070 Views
Message 1 of 15

Rewards Cards

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Hello

 

Could anyone tell me where you claim your reward cards? I signed up for a Broadband and Mobile package at the end of January, mobile went live on February 2nd and my Broadband went live yesterday. I'm eligible for a £125 BT Reward Card and a £40 BT Reward Card but I have no idea how to claim them?

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14 REPLIES 14
Distinguished Sage
Distinguished Sage
5,067 Views
Message 2 of 15

Re: Rewards Cards

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Welcome to this user forum.

 

Use this link claim my reward

ThomasKL
Aspiring Contributor
5,061 Views
Message 3 of 15

Re: Rewards Cards

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Thank you.

 

Could you point me in the direction where it is on the page. When I click that link it just takes me to My Bt homepage?

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Distinguished Sage
Distinguished Sage
5,054 Views
Message 4 of 15

Re: Rewards Cards

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It should take you directly to a login page for MyBT, it does here, and other people have confirmed it.

 

Try logging out of MyBT, then try the link again.

 

 

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ThomasKL
Aspiring Contributor
5,046 Views
Message 5 of 15

Re: Rewards Cards

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Yes it does take me directly to the MyBT login page. But where exactly is the claim reward section? I don't see anything about claiming a reward.

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Distinguished Sage
Distinguished Sage
5,039 Views
Message 6 of 15

Re: Rewards Cards

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Not sure, as I have not used that page myself. Perhaps a moderator can explain where it is?

 

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Moderator
Moderator
5,022 Views
Message 7 of 15

Re: Rewards Cards

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@ThomasKL when you login using your BT ID it should present the claims form. Have you tried logging in with your primary BT ID?

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ThomasKL
Aspiring Contributor
5,019 Views
Message 8 of 15

Re: Rewards Cards

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Hi thanks for the reply.

 

It's all sorted now. I spoke to customer services on the online chat and they have put the rewards through for me.

 

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Moderator
Moderator
5,016 Views
Message 9 of 15

Re: Rewards Cards

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@ThomasKL Great, thanks for the update Smiley Very Happy

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BeeteeSucks
Newbie
4,137 Views
Message 10 of 15

Re: Rewards Cards

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BT makes the claiming difficult in the hope it's forgotten or expires, this is poor practice. The links are usless and redirect to a log-in page. Please provide a valid link for the REWARD CARDS AS ADVERTISED IN THE JANUARY PROMOTION!

Just be advised, BT charge a ridiculous 10p per MB mobile data outside of limit (cap this asap if new), you wont get the advertised speed and will have to invest time into getting your so called rewards.... They are 100% efficent in taking money from your account 10/10 in that department. 

Perhaps my worst experience... stick with Virgin or Sky.

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