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Kbrown17
Beginner
402 Views
Message 1 of 5

Rewards card help

Hi, 

I purchased a BT fibre broadband package back in June and my services were activated on the 19th of June. When I placed the order on offer I was told I was eligible for an £80 BT Rewards Card, however since then nothing is showing up on the 'claim your rewards' page. 

Please could anyone help? As when I have called BT they have directed me to the card issuing company, who have in turn directed me back to BT.

Thanks

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4 REPLIES 4
DavidM
Moderator
Moderator
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Message 2 of 5

Re: Rewards card help

Hi @Kbrown17 and welcome.

I'm sure I'll be able to help you with this. Can you just confirm what date you placed your order?

Cheers

David

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Kbrown17
Beginner
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Message 3 of 5

Re: Rewards card help

Hi @DavidM & thanks for the fast reply,

I placed the order on the 10th of June

Regards,

Kyle

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Kbrown17
Beginner
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Message 4 of 5

Re: Rewards card help

Hi @DavidM  sorry to chase again, do you have any update on this? Order date was 10th of June

Thanks,

Kyle

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PaddyB
Moderator
Moderator
325 Views
Message 5 of 5

Re: Rewards card help

Hi @Kbrown17,

Thank you for posting back. I'm sorry you haven't received your Reward Card. If you send me your details, I'll be able to chase this for you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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