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Welcome to this user forum.
You only get the reward card if you apply online and not over the phone.
If the call centre promised you the reward card, then I can ask a moderator to check the contents of the phone call, as they are all recorded.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thanks for your post!
I'm sorry that you feel you've been mi-sold based on being told you'd receive a £70 reward card over the phone. The rewards cards are only normally included with orders you place online on either BT.com or a third party site.
I appreciate that you've said that you had been promised the reward card so send us over your details and we'll look into this.
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.