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Gemmag1999
Aspiring Contributor
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Message 1 of 11

Rewards card not issued :-(

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Hi
At the end of last month my talktalk contract ended. So I rang BT to enquire about their packages. They said that if I took out broadband with them then I'd get a rewards card with £70 on. I accepted the offer after my parents lent me £70 so I could pay for the installation and first payment. The call centre rep NEVER said I had to do this via BT.com. So I went ahead with this with the presumption I'd get the card to give to my parents as payment. Fast forward after my successful installation. I have not received my code for the reward. Twice I've rang but keep getting palmed off. I'm not happy. I'd not have installed if I'd have known I wouldn't get the reward card!!!
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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Rewards card not issued :-(

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Welcome to this user forum.

You only get the reward card if you apply online and not over the phone.

If the call centre promised you the reward card, then I can ask a moderator to check the contents of the phone call, as they are all recorded.

 

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Gemmag1999
Aspiring Contributor
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Message 3 of 11

Re: Rewards card not issued :-(

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Thank you. I'll contact a moderator. The call centre definitely promised this over the phone.
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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: Rewards card not issued :-(

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Gemmag1999
Aspiring Contributor
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Message 5 of 11

Re: Rewards card not issued :-(

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Brilliant. Thanks for your help.
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Moderator
Moderator
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Message 6 of 11

Re: Rewards card not issued :-(

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Hi @Gemmag1999

Welcome to the Community and thanks for your post!

I'm sorry that you feel you've been mi-sold based on being told you'd receive a £70 reward card over the phone.  The rewards cards are only normally included with orders you place online on either BT.com or a third party site.

I appreciate that you've said that you had been promised the reward card so send us over your details and we'll look into this.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

Gemmag1999
Aspiring Contributor
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Message 7 of 11

Re: Rewards card not issued :-(

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Thank you. Message sent. Hope it can be resolved as I owe my parents £60. The reward card was going to be their repayment.
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Gemmag1999
Aspiring Contributor
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Message 8 of 11

Re: Rewards card not issued :-(

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Hi Robbie
Did you manage to get this sorted?
Thanks for your input.

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Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: Rewards card not issued :-(

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@Gemmag1999

Its likely to take a few days for one of the team to look at it.

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Moderator
Moderator
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Message 10 of 11

Re: Rewards card not issued :-(

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Hi @Gemmag1999,

We closed early yesterday and we're out of the office until tomorrow. Your email is near the top of our queue so we will be looking into this tomorrow for you Smiley Happy

Thanks

DanielS

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