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Kblair
Beginner
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Message 1 of 4

Rewards card not received

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Not received rewards card
Orderd my card on the 22nd September waited the 30days nothing then emailed bt told it would be 10 more working days still no card contacted by again said they would need to investigate but this would take 5 working days can anybody help they just seem to be phobing me off
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3 REPLIES
Moderator
Moderator
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Message 2 of 4

Re: Rewards card not received

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Hi @Kblair,

I'm sorry you haven't received your BT Rewards Card. I'll be able to chase this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

Community ModeratorPaddyB
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Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
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Moderator
Moderator
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Message 3 of 4

Re: Rewards card not received

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Hi @Kblair,

Thank you for sending in your details. I've passed on your details to my colleagues in the Rewards Team and I've asked them to investigate. It normally takes them around 48 hours to get back to me and I'll post back an update as soon as I know more.

Thanks

PaddyB

Community ModeratorPaddyB
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Help others by clicking on ‘Mark as accepted solution’
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Moderator
Moderator
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Message 4 of 4

Re: Rewards card not received

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Hi @Kblair,

The Rewards Team have got back to me and they've apologised for the delay. They've had to request a new rewards card and this will arrive in the next 30 days.

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
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Click on the star next to a reply to say thanks
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Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
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