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Message 1 of 4

Rewards card query

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Good evening everyone, I suspect that I am going to ask a question that has been asked many times before, and which I see the moderators are very good at assisting with.  So, here goes...recently I switched to BT as my mobile phone provider.  I only needed the 5gb plan, but it offered a reward card which I thought would be a nice bonus.  I’ve waited just over 30 days to make a claim but when I login to the myBT site and try to claim a reward I am told that I have none to claim.  I am shocked to see just how many people seem to experience this issue but, as I said at the start, the moderators seem to know the answer (they must be sick and tired of BT’s inefficiency).  Thanks for any guidance.

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Dean007
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Message 2 of 4

Re: Rewards card query

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Hi @Jonathanmbentley

You can also make a claim via the Chase my reward card link. Make sure you include the VOL or order reference 

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Message 3 of 4

Re: Rewards card query

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Hi @Dean007.  Thanks for the suggestion.  I shall try that today and will post back.

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Message 4 of 4

Re: Rewards card query

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@Dean007, your advice was spot-on.  I have had a response from BT to the effect that they will issue a reward card within the next 30-45 days.  Thanks for your assistance.

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