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Sophie31
Beginner
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Message 1 of 3

Rewards card

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Hello, I went live with BT broadband on 16th July & was expecting a rewards card, I have waited the 14 days but am still unable to see anything on the rewards page, please can you help?  Thank you.

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davejgreen
Aspiring Contributor
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Message 2 of 3

Re: Rewards card

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I've had a similar issue - my broadband was activated on the 13th July. I waited 14 days and it made no difference, so I logged a complaint online  but heard nothing for over two weeks. 

So, you could email them, or phone BT. The first call I got back wasn't very helpful, I had to escalate the complaint to get another call back and was promised a resolution (that I'm still waiting for). Hope you can get it sorted!

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DavidM
Moderator
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Message 3 of 3

Re: Rewards card

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Hi @Sophie31,

Thanks for letting me know this is sorted, sorry for the slight hiccup there. 

All the best

David

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