I recently purchased bt broadband on the the 18th Feb and there was an offer for an £80 reward card and £40 m&s voucher.my internet got connected on the 11th march however I contact BT and they told me to wait 2 weeks before the reward would appear on my account however. It still hasn't appeared. This is one of the reasons I went with BT over sky.
This is only a customer to customer help forum, the only BT Employees are the moderators, who are only dealing with welfare and vulnerable customer priority escalations at present, due to the large number of outstanding requests, and only a couple of them on duty.
Hi @Jospain welcome to the forum and thanks for your post. I've sent you a Private Message with details on how to contact the Mod team and we will chase this up for you. It will take longer than usual to get back to you as we are very busy at the moment.