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Kerensa70
Beginner
236 Views
Message 1 of 5

Rewards card

Hi. I’m seeing that my rewards card was dispatched on 15th December but another page states that because installation was on 30th November it would be a virtual card? 

I’ve not received anything in email or snail mail yet? 

thanks 

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4 REPLIES 4
PaddyB
Moderator
Moderator
211 Views
Message 2 of 5

Re: Rewards card

Hi @Kerensa70,

Thank you for posting. I'm sorry if you haven't received your BT Reward Card. All Reward Card are now sent out Digitally by email. You can find out more here BT Reward Card

If you have claimed your card via BT and your virtual card email hasn't arrived, please contact the BT Reward Card Service team on 0344 879 1068 or email bt@purecard.com

Thanks,

Paddy

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Kerensa70
Beginner
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Message 3 of 5

Re: Rewards card

Thanks @PaddyB . I’ve just emailed the BTpure email. 

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Kerensa70
Beginner
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Message 4 of 5

Re: Rewards card

Sadly still no joy. Pure card insisted they’d sent a physical card - twice now. Absolutely nothing has arrived. 

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RobbieMac
Moderator
Moderator
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Message 5 of 5

Re: Rewards card

Thanks for posting back @Kerensa70 

I'm really sorry for the time this has been going on.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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