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cxknx
Beginner
819 Views
Message 1 of 6

Rewards not showing

Hi All,

I recently purchased BT Fibre 2 broadband package (through the BT Website), and have not had anything back yet about the £100 rewards card that I was told would be included. I read on another forum that it takes 2 weeks after the broadband goes live before it will show in my rewards account, and it has now been over 2 weeks. Does anyone have any idea what I should do? I've included a screenshot that I took as I was purchasing the package. 

Thanks,

Cam

Capture.png

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage
810 Views
Message 2 of 6

Re: Rewards not showing

did you read this

https://community.bt.com/t5/Bills-Packages/Claiming-a-BT-Reward-card/td-p/1857030



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cxknx
Beginner
809 Views
Message 3 of 6

Re: Rewards not showing

Hi,

Yes I have. My broadband is now past the cancellation period and rewards are still not appearing when I log in.
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PaddyB
Moderator
Moderator
795 Views
Message 4 of 6

Re: Rewards not showing

Hi @cxknx,

Thank you for posting back. I'm sorry you still haven't been able to claim your Reward Card. I'll be able to help you with this.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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Mojo77
Beginner
647 Views
Message 5 of 6

Re: Rewards not showing

Hey there, 

I'm having the same issue. My activation date was 5th of August but I still dont have anything appearing on Rewards website. 

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Matt-S
Moderator-Retired
643 Views
Message 6 of 6

Re: Rewards not showing

Hi @Mojo77,

Welcome to the Community, sorry to hear that you are also unable to claim your Reward Card. I have sent you a private message so you can get in contact with the Mod team.

Thank

Matt

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