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Beginner
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Message 1 of 6

Rewards

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Hi

My service went live 5th June 2019. I claimed my bt reward card on 6th June. I should have received my card and an email to claim my soundbar within 30 days. So far there is no sign of either and is now past time.  How can I chase this up?

 

Thanks

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Moderator
Moderator
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Message 2 of 6

Re: Rewards

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Hi @Jamiesneddon 

Thanks for your post and welcome back!

Sorry that you haven't received the reward after processing your claim.  You can send us over your details and we'll chase this up for you.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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Beginner
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Message 3 of 6

Re: Rewards

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Hi.did you receive my PM ok? Thanks

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Moderator
Moderator
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Message 4 of 6

Re: Rewards

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@Jamiesneddon Yes it's in our queue.

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Beginner
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Message 5 of 6

Re: Rewards

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Thank you

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Community Manager - Retired
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Message 6 of 6

Re: Rewards

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Hi @Jamiesneddon 

Thanks for sending in your details and for taking my call this evening.

Good to hear that you have received your gift email this morning! 🙂  Do post back if there's anything else we can help with.

All the best

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