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northshields
Aspiring Expert
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Message 1 of 5

Ring Doorbell Free Gift

When I upgraded my broadband package to G.fast, the "free gift" was a Ring doorbell which has worked well so far, but has just developed a fault in that it only intermittently detects motion, never gives a notification of motion and fails to connect to the Chime which I purchased seperately. Normally I would take this up with the retailer as a warranty issue. However, as I did not, strictly speaking, purchase it and therefore have no recipt, does anyone know what the position is?

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Ring Doorbell Free Gift

@northshields 

It would have been sent from the BT Shop, so you need to contact them, as they should have details of the order.

https://shop.bt.com/help/returns-and-refunds/returning-goods-our-returns-policy

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northshields
Aspiring Expert
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Message 3 of 5

Re: Ring Doorbell Free Gift

Thank you for that suggestion. After a trawl through my emails I managed to find a sales order number, so I have sent them an email with all the information and will wait to see what happens.

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DavidM
Moderator
Moderator
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Message 4 of 5

Re: Ring Doorbell Free Gift

Thanks for the update @norrthshields. Let us know how you get on.

Cheers

David

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northshields
Aspiring Expert
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Message 5 of 5

Re: Ring Doorbell Free Gift

By way of update, I was pleased to get a very quick reply from BT Shop. They gave me a number to ring to check whether the problem could be corrected and, if it couldn't, there would be a return process, which all seemed very fair to me.

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