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Newbie
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Message 1 of 3

Ring doorbell

I renewed my broadband in late November to start on the 3rd Dec, recieved an email stating that I would be recieving my ring doorbell 14 day after the cooling off period , its now 23 days.

I do understand its been the festive season and there could be a bit of a delay but some sort of contact would have been curtious , I have been very patient but my patience is running out.

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Ring doorbell

@Ronjoan 

The order would have been sent to the BT Shop, 14 days after your service was activated.

The BT Shop can take up to 30 days to dispatch it.

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Aspiring Expert
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Message 3 of 3

Re: Ring doorbell

I am in exactly the same position as Ronjoan. I understand Keith_Beddoe's reply, but think that in this day and age it is very difficult to justify taking up to 30 days to despatch an item.

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