In order to find out what services and speed range you could be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
This data will tell you which cabinet you are on, or whether you are on an EO (Exchange only) line.
Do you have a working BT Retail line?
If it is a database issue, and you are trying to order BT Infinity, then one of the forum moderators should be able to help.
If you are connected to an exchange 50miles away then you cannot have any broadband at present as that is far to far for a connection
If you don't have a phone use your address in the checker
I've been given a number from an exchsnge 50 miles away.
Its definitely a database issue, it would be great if a mod could help.
The number issue is nothing to be concerned about. What its telling you is the address of the central exchange, which is quite normal when you initially get a new allocation, as no line plant has been allocated yet.
You will be connected to a remote concentrator unit (RCU) located in your local exchange. These concentrators are connected by digital links, back to the parent exchange, which in your case is 50 miles away.
Once you get your BT Retail telephone number, and its fully working, you should then see the exchange and cabinet you are connected to.
No moderator help is needed at this stage.
When is your phone line due to be activated?
I would not worry about it at this stage. Sometimes numbers are re-parented onto different exchanges within the same dialling code. Once you have a working line, it should all make sense.