Router has to be sent back but I have not received it

[amarkey]

Hello, I had to cancel my BT order but the router had already been sent, to a house that is unoccupied.

I myself am overseas, and can't get back to the UK due to travel restrictions.

I have no idea where the router is, but since my order is cancelled, can't BT recall the router from the courier?

I don't know where the device is.

Can anyone help?

Regards, Anna

[Gary_C]

As the router is cunningly designed to be able to put through a letter box I imagine its in the unoccupied house, but given where we are I'm sure one of the mods and BT will help resolve the issue.
One should be along before too long.

[StuartH]

Hi @amarkey 

Welcome to the community.

I can have it looked at for you, I've sent you a private message asking for some further details.

Cheers

Stuart