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MadRob
Aspiring Expert
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Message 1 of 9

STILL getting INCORRECTLY charged for BT Sport

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https://community.bt.com/t5/Bills-Packages/WARNING-to-Max-customers-with-BT-Sport/m-p/1773136#M91450

 

I was told on the 30th of August that my bill would be refunded the overcharge for BT Sport which I'm supposed to getting FREE on the Max package. Well, the amounts were refunded, BUT now BT are charging me AGAIN from September 18th for BT Sport.

 

Would it be possible for a mod to pick this up and fix things correctly this time? BT are breaking their promise of FREE BT Sport to me!!! It's very obvious to me that something is still amiss and that the previous mod didn't make the correct changes to my account.

 

I shouldn't have to go on this merry-go-round every month because of BT's incompetence!!!

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8 REPLIES 8
Community Manager
Community Manager
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Message 2 of 9

Re: STILL getting INCORRECTLY charged for BT Sport

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I'm sorry your latest bill isn't correct @MadRob, please can you send us your details again and we'll look into this for you?

 

You can find our contact link by clicking on my username.

 

Thanks

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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MadRob
Aspiring Expert
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Message 3 of 9

Re: STILL getting INCORRECTLY charged for BT Sport

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Thanks @StephanieG. I've sent you a private message as you don't have the "click to contact mods" option on your profile.

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MadRob
Aspiring Expert
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Message 4 of 9

Re: STILL getting INCORRECTLY charged for BT Sport

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Thanks for the private message. Filling out the contact form now.

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gillyallan
Aspiring Contributor
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Message 5 of 9

Re: STILL getting INCORRECTLY charged for BT Sport

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Could tge mods contact someone at BT to get them to address this for everyone on the Max Entertainment pack as obviously it's set up wrong on the system.
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Moderator
Moderator
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Message 6 of 9

Re: STILL getting INCORRECTLY charged for BT Sport

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Hi @MadRob,

 

Thanks for sending over the details again. I tried calling, sorry I missed you. I'm really sorry the charge has appeared again. I've removed the incorrect charge and will keep an eye on this to make sure it's sorted. 

 

Cheers

 

David

Community ModeratorDaveM
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MadRob
Aspiring Expert
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Message 7 of 9

Re: STILL getting INCORRECTLY charged for BT Sport

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@DavidM

 

I appreciate you taking the time to call. I've heard your voicemail and would like to thank you again for dealing with the charge. All the best, Robert.

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Moderator
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Message 8 of 9

Re: STILL getting INCORRECTLY charged for BT Sport

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Hi @MadRob,

 

Just a quick line to confirm the sports charges have been removed from the account and you won't see them on your bills going forward.

 

Cheers

 

David

Community ModeratorDaveM
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MadRob
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Message 9 of 9

Re: STILL getting INCORRECTLY charged for BT Sport

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Thank you @DavidM

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