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colinclement
Aspiring Contributor

on ‎24-09-2025 12h56 - last edited on ‎24-09-2025 14h10 by Moderator

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Message 1 of 2

SW30A not connecting to sh31B hub.

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Hi my SW30A  is not connecting to sh31B hub.  The model number of my SW30a is WE610242-HS-SA. Is there a newer model.  I have tried connecting by wifi and by ethernet cable and neither work. I have factory reset both units numerous times but it does not connect. it does not show up in the Hub manager.

The light on the hub is Aqua and the light on the extender is blue ish. When I disconnect the ethernet then turn it off and back on it just flashes orange. Can anyone help me please.

 

Mod note: E-mail address removed. Please do not post private information in public. 

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Leanne_T
Moderator
Moderator

on ‎26-09-2025 10h24

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Message 2 of 2

Re: SW30A not connecting to sh31B hub.

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Hi there @colinclement 

Thanks for coming to the community. 

If this is still happening and you're using Complete WiFi, our Fix problems with Complete Wi-Fi page has troubleshooting to try and get the WiFi discs connected to the router. If you have tried these steps and unable to connect, please get in touch with our broadband tech guides and they can help you get this sorted. 

Thanks 🙂

Leanne.

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