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Justintime4t
Beginner
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Message 1 of 5

Sainsbury Voucher - Missing Info - No contact from emails

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Hello everyone,

 

First time poster here.

Looking through I see some people have issues with claiming a Sainsbury Gift card (mine is an offer of £125 rom last August)

 

I tried to claim mine last month before the 6 month cut off point, but came up against problems with my BT order number only being 18 digits and not the required 20 for automatic website submission.

 

Also, I did not have a VOL number on any of my paperwork.

 

I phoned BT directly and spoke to a nice guy at BT who kindly gave me my VOL number, he said I wasnt the only person with problems he was dealing with at the time with this voucher claim and I had to email them all my information.

 

He told me to email the claim group usinf allocation@bt.com and to put all my details down.

 

I did this 2 weeks ago and didnt have any sort of reply back, sent again last week but again no reply or response.

 

Is this normal to have absolutely no reply/response?

 

Does anyone know how I can get this resolved as the 6th month date has passed (27th Feb) but my contacts and email submission was before this.

 

Thanks community for your help.

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Sainsbury Voucher - Missing Info - No contact from emails

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Welcome to this customer forum.

 

Please use this form to chase up your Sainsbury Gift Card, or prepaid Visa card

 

https://bt.custhelp.com/app/contact_email/c/6090



This is the same method that the forum moderators would use.

Justintime4t
Beginner
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Message 3 of 5

Re: Sainsbury Voucher - Missing Info - No contact from emails

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Hi Keith,

 

Thank you for the link

 

I have submitted this form also.

 

Kind Regards.

 

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Justintime4t
Beginner
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Message 4 of 5

Re: Sainsbury Voucher - Missing Info - No contact from emails

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Just to update, BT have contacted email regarding this submission and the £125 voucher is on its way - thanks again for helping me.
Moderator
Moderator
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Message 5 of 5

Re: Sainsbury Voucher - Missing Info - No contact from emails

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Hi @Justintime4t

 

Thanks for posting back confirming the voucher is on route now!  That's good news Smiley Happy

 

Cheers,

 

Robbie

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