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satyriasi
Beginner
390 Views
Message 1 of 8

Sainsbury voucher

Hi Guys.

 

Looks like a bog problem for BT as its happening all the time.

 

I signed up to Broadband. Had it installed and live.

requested my voucher. Got confirmation email.

 

3 weeks later try to find out if all is ok and I get an email saying they have re-requested it for me!

Then this week I try to check if it is coming and I get a text saying in the next 30 days.

 

The promise was within 30 days of activation. Not happy at all. Seems they want to mug us off and hope we forget.

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7 REPLIES 7
Distinguished Sage
388 Views
Message 2 of 8

Re: Sainsbury voucher

Please use this form to chase up your Sainsbury Gift Card.

https://bt.custhelp.com/app/contact_email/c/6090


This is the same method that the forum moderators would use. There is a delay in issuing gift cards at the moment
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384 Views
Message 3 of 8

Re: Sainsbury voucher

i got told i wasnt even eligible which is absolute bs
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satyriasi
Beginner
381 Views
Message 4 of 8

Re: Sainsbury voucher

thanks, I have tried it but still get no luck.

 

I think its a joke to be honest. The whole set up is so that we the consumer forget about it.

 

How do I go about making a formal complaint as the initial terms were not honoured either that were promised by the live chat service when taking up the promotion.

 

All seems a bit of a con to me.

 

£75 voucher not received

£60 a year discount for free BT Sport HD not received.

 

 

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Distinguished Sage
378 Views
Message 5 of 8

Re: Sainsbury voucher

you can make a complaint here https://bt.custhelp.com/app/contact
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satyriasi
Beginner
355 Views
Message 6 of 8

Re: Sainsbury voucher

is there a way to email in the complaint?

 

I never get anywhere by phone passed pillar to post and online support is just as bad

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Moderator
Moderator
344 Views
Message 7 of 8

Re: Sainsbury voucher

Hi satyriasi,

 

I'll be able to help you with your complaint. Please send me in your details using the "Contact The Mod" link found in my profile.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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adrianev
Newbie
278 Views
Message 8 of 8

Re: Sainsbury voucher

..Doesnt look very promising...so many complaints over bogus offers!.

Has ANYONE actually received their offers!? ...poor trading standards BT.

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