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Boulty
Newbie
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Message 1 of 4

Second account created

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I recently added broadband landline BTTV and BT sport to my BT Mobile account.

All this is now active but BT seem to have created a new account number for the additional services so it is now separate to my BT mobile account and I therefore don't get the £5 mobile discount for having broadband.

How can I get the 2 accounts merged. It would be best to move the mobile account to the other services.
All the personal details are identical so I have no idea why this has happened.
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Second account created

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I have asked the forum mods to help merge your accounts  they will post here



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Moderator
Moderator
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Message 3 of 4

Re: Second account created

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Hi @Boulty

Welcome to the community and thanks for your post!

Sorry for the mix up.  You make a very good point.  You can send us over your details and we'll look into this for you from here.  I can't see any issue merging the accounts but we'll know more when we get your details.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

Community ModeratorRobbieMac
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Moderator
Moderator
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Message 4 of 4

Re: Second account created

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Hi @Boulty

Thanks for taking my calls over the last few days.

Glad I was able to help get your BT accounts merged.  Should you need help again please don't hesitate to post back in the Community.

Cheers

Stuart

Community ModeratorStuartH
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