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Jakkeo
Aspiring Contributor
127 Views
Message 1 of 3

Sending back equipment

I cancelled my order the other day and when I request the free return bag on my account to send the hub back it says they wont give me one and to send it back another way. Do they send these bags out automatically? Im certainly not being out of pocket for a service I haven’t used

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2 REPLIES 2
Les-Gibson
Contributor
115 Views
Message 2 of 3

Re: Sending back equipment

See https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

As a last resort, you could (quote)

Arrange a Parcel Force courier to collect it (you don’t need to print a postage label).

Or book an at-home collection by Royal Mail for just 60p (we'll cover the rest). 

(unquote)

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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NeilO
Moderator
Moderator
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Message 3 of 3

Re: Sending back equipment

Hi @Jakkeo when was the order cancelled? This happens automatically and normally takes a couple of days for the returns packaging to be posted. 

Thanks

Neil

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