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Johnz_
Newbie
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Message 1 of 8

Service transfer issues

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I have recently placed an order to switch from my current ISP to BT, and today I have received a transfer notification letter from my current ISP saying that BT have requested them to transfer the landline service only.

Now, I have phoned up my ISP regarding this issue and they told me that usually both of the landline and broadband service transfer is requested at once, so it seems a bit strange that BT only requested the landline transfer.

What should I do? should I ring up BT to double check with them or BT just havn't done it yet, so just wait for them to submit the broadband service transfer?

Thanks in advance.

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Service transfer issues

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who is current ISP?

what broadband service are you switching - adsl, FTTC or FTTP



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Johnz_
Newbie
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Message 3 of 8

Re: Service transfer issues

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My current ISP is daisy communications, and as for the broadband service, I'm not sure which FTTx it is...

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Service transfer issues

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They are a business provider, so are you a business user?

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Johnz_
Newbie
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Message 5 of 8

Re: Service transfer issues

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Yes, but not anymore, we ran a chip shop so we signed up for a business landline, realising that we don't need a business landline anymore, so thinking of switching to BT.

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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Service transfer issues

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not sure you will be able to switch business line to residential line  so you are no longer a business user?    did you have broadband on your business line

 



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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Service transfer issues

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I am wondering if that is the issue, as the transfer of broadband from a business provider to a residential connection may be causing the issue.

The order needs to be looked at in more detail.

Johnz_
Newbie
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Message 8 of 8

Re: Service transfer issues

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I see, yeah I'm thinking along the same line here, I dunno, might just going to phone up BT and double check with them.

Thanks for the help!

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