We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
After 2 1/2 years BT tell me they have at last corrected my premises address to where I actually live and have fro.
the only way I can check this is to see if the My BT app allows me to make changes to TV package or Landline or Broadband package.
however when I select any of them to make a change , none of them allow me to make changes. I get an apology showing like “try later” or “ we can’t show personalised offers.
if it has been set up properly should I be able to change things through the App?
Thanks it’s just the app seems to suggest you can do changes via the app but if it doesn’t it doesn’t
Changes to your contract requires some extra security checks which have to be done over the phone to ensure that only the account holder is making the changes.