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Scotsmantom55
Aspiring Contributor
295 Views
Message 1 of 4

Should I be able to change my tv package from the My BT app?

After 2 1/2 years BT tell me they have at last corrected my premises address to where I actually live and have fro.

the only way I can check this is to see if the My BT app allows me to make changes to TV package or Landline or Broadband package.

however when I select any of them to make a change , none of them allow me to make changes. I get an apology showing like “try later” or “ we can’t show personalised offers.

if it has been set up properly should I be able to change things through the App?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Should I be able to change my tv package from the My BT app?

@Scotsmantom55 

You have to ring up 0800 800 030 to make any changes to your contract.

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Scotsmantom55
Aspiring Contributor
267 Views
Message 3 of 4

Re: Should I be able to change my tv package from the My BT app?

Thanks it’s just the app seems to suggest you can do changes via the app but if it doesn’t it doesn’t 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Should I be able to change my tv package from the My BT app?

Changes to your contract requires some extra security checks which have to be done over the phone to ensure that only the account holder is making the changes.

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