Hi @Ridders10 I'm really sorry the Echo code hasn't worked, if you send over your details we'll be happy to help get this sorted. When you claim the reward card it can take up to 30 days to arrive.
You can find the 'click here to contact the mods' link by clicking on my username.
Click on @NeilO's name on his reply, then click View Profile, and it should be visible.
One you fill in the form, it will go into a Queue and be picked up by one of the Moderators once it reaches the top of the Queue (tipically 24/48 hours on average)
This is a public forum, they do not recommend giving out any reference numbers on here.
You should remove that if you can