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Ridders10
Beginner
532 Views
Message 1 of 9

Sign up incentives a con?

Any new customers signed up when the echo and pre paid card were offered but have not received a thing?
We have called countless times and promised the world, still these incentives are nowhere to be seen.
The code for echo doesn’t work when finally given it, and the pre paid card was sent out many weeks ago. They still seem to manage to take money off us each month but can’t stand up to their end of the bargain.
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8 REPLIES 8
NeilO
Moderator
Moderator
512 Views
Message 2 of 9

Re: Sign up incentives a con?

Hi @Ridders10 I'm really sorry the Echo code hasn't worked, if you send over your details we'll be happy to help get this sorted. When you claim the reward card it can take up to 30 days to arrive.  

You can find the 'click here to contact the mods' link by clicking on my username.

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Ridders10
Beginner
486 Views
Message 3 of 9

Re: Sign up incentives a con?

How do I send over my details? I can’t find the contact mods link
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CJT80
Recognised Expert
474 Views
Message 4 of 9

Re: Sign up incentives a con?

@Ridders10

Click on @NeilO's name on his reply, then click View Profile, and it should be visible.

One you fill in the form, it will go into a Queue and be picked up by one of the Moderators once it reaches the top of the Queue (tipically 24/48 hours on average) 

Kind Regards
CJT80
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Ridders10
Beginner
462 Views
Message 5 of 9

Re: Sign up incentives a con?

Thanks but there’s no link when I click on the profile.
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licquorice
Distinguished Sage
Distinguished Sage
457 Views
Message 6 of 9

Re: Sign up incentives a con?

You should see a link like this.

mods2.jpg

RobbieMac
Moderator
Moderator
424 Views
Message 7 of 9

Re: Sign up incentives a con?

Hi @Ridders10

Sorry for the mix up.  You can see the link on my profile.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

Ridders10
Beginner
403 Views
Message 8 of 9

Re: Sign up incentives a con?

It’s been raised as a complaint again. If this gets nowhere I will come back for your help. Thanks
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CJT80
Recognised Expert
395 Views
Message 9 of 9

Re: Sign up incentives a con?

@Ridders10

This is a public forum, they do not recommend giving out any reference numbers on here. 

You should remove that if you can 

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"