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jaydog69
Contributor
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Message 1 of 6

Signed up to Infinity 2

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Hi, joined BT this week so I'll be activated next month. I keep reading though that infinity 1 is getting moved to Infinity 2 speeds at no cost. Have I made a mistake?

I can get 71mb where I am. Thanks
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Signed up to Infinity 2

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It depends if you need the extra upload speed that Infinity 2 offers.

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jaydog69
Contributor
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Message 3 of 6

Re: Signed up to Infinity 2

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Not for an extra £10 a month really no.

Will customers who sign up to Infinity 1 now, get the upgrade to Infinity 2 speeds for free still?
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Signed up to Infinity 2

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@jaydog69 wrote:
Not for an extra £10 a month really no.

Will customers who sign up to Infinity 1 now, get the upgrade to Infinity 2 speeds for free still?

Not sure, I think it was just a promotion to persuade people to renew their contract, and stay with BT, but perhaps I an being cynical Smiley Wink

 

It was just a speed increase, as a result of lowering the target noise margin, I am not sure it was up to Infinity 2 speeds, as I have not been following the subject fully.

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TimCurtis
Recognised Expert
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Message 5 of 6

Re: Signed up to Infinity 2

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@Keith_Beddoe wrote:

@jaydog69 wrote:
Not for an extra £10 a month really no.

Will customers who sign up to Infinity 1 now, get the upgrade to Infinity 2 speeds for free still?

Not sure, I think it was just a promotion to persuade people to renew their contract, and stay with BT, but perhaps I an being cynical Smiley Wink

 

It was just a speed increase, as a result of lowering the target noise margin, I am not sure it was up to Infinity 2 speeds, as I have not been following the subject fully.


Two completely different scenarios.

 

Target noise marging was lowered first if your line could take it & then for some customers the speed restrictions were removed.

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Signed up to Infinity 2

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Infinity 1 speed boost was only applied to customers who ordered before 28th September 2017. http://bt.custhelp.com/app/answers/detail/a_id/56165/~/questions-about-the-bt-infinity-1-speed-upgra...