Smarthub 2 not received

[BrickTop]

Hi,

I extended with BT for another 2 years over a week ago. The offer said it included a smarthub 2. I still haven’t received it. How long should it take? On the website it says day before going live. I went live immediately as I was already with BT. 

Many thanks

 Sean

[rbz5416]

Where you offered a SM2 either verbally or in writing? If you were just relying on an image in the offer then I'm afraid you, like several other recent posters, have been "had".

[BrickTop]

I’m sure it said smarthub 2 in the original offer but going through the emails there was no mention of one.  If I’ve been mislead then I’ll never renew with them again. I shall be pushing for an early termination as well. 

[licquorice]

I have no idea why you are so keen to get a Smart Hub2,  it's no better than any other BT hub and you can't split the WiFi bands.

[BrickTop]

Is it not very good? 

[licquorice]

It's just another BT hub, don't believe all the marketing hype.

[VeteranISPUser]

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@BrickTopwrote:

Is it not very good? 

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Hi @BrickTop   It is only required for Complete WiFi and/or Digital Voice. Without these it is no better (some would say worse) than the Smart Hub 1 (HH6). A good indicator of one being included is being asked to pay for delivery.