I extended with BT for another 2 years over a week ago. The offer said it included a smarthub 2. I still haven’t received it. How long should it take? On the website it says day before going live. I went live immediately as I was already with BT.
Where you offered a SM2 either verbally or in writing? If you were just relying on an image in the offer then I'm afraid you, like several other recent posters, have been "had".
I’m sure it said smarthub 2 in the original offer but going through the emails there was no mention of one. If I’ve been mislead then I’ll never renew with them again. I shall be pushing for an early termination as well.
Hi @BrickTop It is only required for Complete WiFi and/or Digital Voice. Without these it is no better (some would say worse) than the Smart Hub 1 (HH6). A good indicator of one being included is being asked to pay for delivery.
