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Distinguished Sage
Distinguished Sage
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Message 11 of 13

Re: So where are my older bills on-line?

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Leave it to one of the mods to deal.

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Distinguished Sage
Distinguished Sage
190 Views
Message 12 of 13

Re: So where are my older bills on-line?

Go to solution

eugene7 wrote:

 

Ah - found the contact details for the Mods... why make it so **bleep** difficult???

It took ages to work that out!

BT Support really is a joke!


I wonder how much clearer could it be

 

"Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile".

 

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eugene7
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Message 13 of 13

Re: So where are my older bills on-line?

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So, after a rather large number of phone calls, we have a solution.

 

It turns out our account did not have the correct settings applied, and so there were no previous bills displayed... just as I had been saying.

 

In the end I had to send screen grabs of the website pages to prove what I was telling BT Support.

 

They have now found the issue and corrected it...

 

What a **bleep** palava!

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