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bethskidmore
Beginner
779 Views
Message 1 of 13

Sold FTTP when I asked for FTTC! Irreversible installation on a Listed Building!?

Just bought a new house and ordered FTTC over the phone, got BT to confirm many times that it would be FTTC not FTTP. 

Received my hub in the post today, spoke to the BT team by chat and phone and... turns out it was FTTP after all. 

They say an engineer has already visited to do work external to the property and another second visit is scheduled. Can anyone explain what work would have happened during the first visit please? No one working for BT had any idea. The reason I need to know is my house is a Listed Building... FTTP is not allowed. Any cables run underground in preparation are not allowed. Even ordering FTTP can be an offence. I am worried the first engineer started some prohibited work, maybe laying cables underground up to the property? Our next door neighbours have FTTP. 

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12 REPLIES 12
NigelB72
Recognised Expert
776 Views
Message 2 of 13

Re: Sold FTTP when I asked for FTTC! Irreversible installation on a Listed Building!?

They can run FTTP using overhead cables via the regular pole network up to the property

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bethskidmore
Beginner
748 Views
Message 3 of 13

Re: Sold FTTP when I asked for FTTC! Irreversible installation on a Listed Building!?

Thanks for the taking the time to reply. BT have said my property is only accessible by underground cables, so thankfully I don’t think they have run anything overhead 👍🏻

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bethskidmore
Beginner
747 Views
Message 4 of 13

Re: Sold FTTP when I asked for FTTC! Irreversible installation on a Listed Building!?

Thanks for the taking the time to reply. BT have said my property is only accessible by underground cables. Regardless, I don’t want FTTP
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pippincp
Distinguished Sage
694 Views
Message 5 of 13

Re: Sold FTTP when I asked for FTTC! Irreversible installation on a Listed Building!?

If your property is only accessable by underground are you sure the ducting isn't already there?

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Starwire
Recognised Expert
672 Views
Message 6 of 13

Re: Sold FTTP when I asked for FTTC! Irreversible installation on a Listed Building!?

Who said FTTP isn’t allowed to be put in a Listed Building?

I’ve put FTTP in at least 2 dozen Grade 2 Listed Buildings and a few Grade 1 Listed Buildings, one of which was a very big and very old Castle. 

 

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garybs29
Recognised Expert
642 Views
Message 7 of 13

Re: Sold FTTP when I asked for FTTC! Irreversible installation on a Listed Building!?

Quite simply as well if FTTP is available then that's all that's available to order they won't be able to give you FTTC

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bethskidmore
Beginner
621 Views
Message 8 of 13

Re: Sold FTTP when I asked for FTTC! Irreversible installation on a Listed Building!?

Thanks for your help. I’ve got no idea! I just want to know what likely happened during the first visit. If it was already there then there’s nothing I can do about that
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bethskidmore
Beginner
618 Views
Message 9 of 13

Re: Sold FTTP when I asked for FTTC! Irreversible installation on a Listed Building!?

That’s a good question. It was my local council’s Listed Building Conservation Officer. Every council has different rules I suppose. Mine needs an application before they can consider FTTP. That is minimum 8 weeks for an answer, more likely a few months. I need broadband ASAP to work from home so FTTC seemed like a good compromise between faster speeds and not needing any Listed approval. I just want to know what likely happened during the first FTTP Engineer visit (that was mistakenly ordered for me!)
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bethskidmore
Beginner
617 Views
Message 10 of 13

Re: Sold FTTP when I asked for FTTC! Irreversible installation on a Listed Building!?

Good point however I have spoken to a few teams as they’ve passed me around over the phone and they all confirm that (unusually) my property can have FTTC and FTTP. I was so clear in ordering FTTC but human mistakes happen and FTTP was arranged. I just want to know what likely happened during the first FTTP visit.
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