Sorry, your billing and usage isn't available at the moment

[jordan630]

Been like this since I signed up in November 

Any ideas Anyone?

[DanielS]

Good morning and welcome to the Community @jordan630,

I am sorry to see that you're online billing still isn't available to you.

It's best if we take a look into it and fix it for you. You can reach my team, by replying to the private message that I sent you just now 🙂

Thanks
DanielS

[jordan630]

Daniel

Claire via Facebook messenger has now sorted this for me by deleting the BT id and creating a new one. All works fine now.

The only think is merging an old email address to the new account. Unsure if this can be done.

Many Thanks

[DanielS]

That's great news @jordan630. I'm happy that Claire was able to get this fixed for you.

To move an email address from your old account to your new account, go to the following page: Transfer BT Email address. 

Once there, click on the Move an email address (mailbox) section and follow the instructions. That'll show you how you can import it to the new account.

Let me know how you get on, please.

Thanks
DanielS

[jordan630]

I can't do that as the old account has ceased, only have access to the email part as used the same email to create the new BT id

[DanielS]

When you're logged into your MyBT, with the active account, can you see an area to manage your email?

Are you getting your email free as part of a broadband service, paying for it through Premium Mail or do you have our free BT Basic Mail? For the first two, you should still be able to import the email using your MyBT login details that have the new/active account on it.

Let me know how you get on as we may need to look into this for you.

Thanks
DanielS

[jordan630]

 I can't gift it because it's now not linked to a BT id.

Interestingly it has _del1.

Does that mean it's up for deletion?

[RobbieMac]

Hey @jordan630 

Thank you for posting back!

I am sorry for the problems importing you email.  Please reply to the message @DanielS sent you and we'll look at this for you from here.

Cheers,

Robbie