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Newbie
SilverFox-WEA
Posts: 1
Registered: ‎23-03-2011
0

Special Services on Bill

Hello,

 

I have received a bill from you and was confused by an amount of 99p deducted for the use of "Special Services" that I am not aware of using.

 

I don't have any discount schemes running and I am not aware of having dialled any "unusual" numbers.

 

There are no details given with this deduction, so not even the numbers dialled, just that I did it 5 times!

 

What could it be?

 

Thanks

Distinguished Guru
DS
Posts: 7,684
Registered: ‎27-01-2010
0

Re: Special Services on Bill

Hi SilverFox-WEA and welcome

 

You could ask them via the BT Billing live chat facility - http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

 

They're open M-F 9-6

 

If you get no joy, let us know and we'll go from there.

-+-No longer a forum member-+-
Newbie
britacarson
Posts: 2
Registered: ‎22-06-2012
0

Re: Special Services on Bill

I have the same query as above. Only it appears I have dialled 51 times to the same number. 08448791322. I don't know who this is and have never dialled it as far as I am aware.
Newbie
britacarson
Posts: 2
Registered: ‎22-06-2012
0

Re: Special Services on Bill

I have an item on my bill which states I dialled 08448791322  51 times in the last three months. I don't know who this is and have not dialled this number as far as I know. There are other special services numbers that I am supposed to have dialled.  

Sage
Keith_Beddoe
Posts: 23,038
Registered: ‎27-01-2010
0

Re: Special Services on Bill

Do you have a Sky box?

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Aspiring Contributor
IcoodBNEbody
Posts: 14
Registered: ‎18-06-2012
0

Re: Special Services on Bill

Sky+ boxes dialling out for films and Intruder alarms dialling out when set/unset/activated are one cause of these strange bits on the bills. As are of course old fashioned dialup internet connections - though I guess most of us have moved on to broadband (except when SOMEBODY cuts off your broadband and BT blame the broadband service provider and the service provider blames BT and then you start going round and round in 150 circles). Hope you can find out who is billing you.

Beginner
dotandhyweljones
Posts: 3
Registered: ‎29-11-2013
0

Re: Special Services on Bill

ANY answers to this question my charges amounted to £5.21 I am a pensioner and every penny counts.

Guru
toekneem
Posts: 4,142
Registered: ‎16-03-2011
0

Re: Special Services on Bill


dotandhyweljones wrote:

ANY answers to this question my charges amounted to £5.21 I am a pensioner and every penny counts.


Hi dotandhyweljones.

As these posts are about 15 months old it might be best to start a new post and explain your query/problem with these charges.

I'm sure that if you tell the forum what the problem is someone will be able to help you.

 

No personal details or account numbers though.:smileywink:

toekneem
http://www.no2nuisancecalls.net

(EASBF)

Beginner
dotandhyweljones
Posts: 3
Registered: ‎29-11-2013
0

Re: Special Services on Bill

I am suprised that i had a funny reply the bill was my latest just received.But i have noticed these charges  before.

Guru
toekneem
Posts: 4,142
Registered: ‎16-03-2011
0

Re: Special Services on Bill


dotandhyweljones wrote:

I am suprised that i had a funny reply the bill was my latest just received.But i have noticed these charges  before.




 

 

Have you tried Live Chat here:

 

https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

 

It's open Mon-Fri 8am-9pm, Sat 8am-8pm and Sun 8am-6pm

 

They should be able to explain why you are being charged .

toekneem
http://www.no2nuisancecalls.net

(EASBF)