This is a new BT account after switching from Virgin.
I went with BT because i decided virgin was too expensive, and well its BT, reliable name, buy british etc...
Genuinely regretting it now, ive not even paid my first bill yet.
I tried speaking to someone via the "contact us" an spoke to 2 online assistants, who where not really of any use, so i made a phone call instead, again it was not much help.
If i Agree a Date for a Direct Debit, surely the direct debit should be taken on this date? every other DD i have set up, this is how it works, on the date nominated... not earlier... If a DD is taken an there is no funds in my account, obviously it will be a failed payment an i will incur charges. All i want to do is avoid this, feel like ive been banging my head on a wall.
Also is there a number on which i contact BT staff who have english as thier first language? this would make things a lot simpler.
Unless you are on a monthly payment plan, you cannot specify a direct debit date, as its based on the billing date.
Are you on a monthly payment plan, or monthly whole bill direct debit?
monthly payment plan is the same as the budget plans that the utilities use.
im not quite with this mate. how/what/when/where is the difference.
Nothing like this has been explained to me.
I recently set up BT BB/phone to my house.
as part of this BT staff asked for a Direct Debit date, which i gave.
I checked my first bill online earlier today, an the date is different, earlier infact, which means there will be no money in my bank, which means a failed direct debit, which mean me out of pocket.
So if i understand this correctly...
I am on a whole monthly bill, because of this the date of payment cant be set, and is likely to change, basically to whenever BT wants to bill me?
(Not at all how the BT staff on the phone put it accross to me.)
Ridiculous mode of buissness that, never mind customer relations..
Your direct debit date would be fixed by your billing date and cannot be changed, unless you opt for a monthly payment plan.
I hear what ya saying mate..
But if this is right, that would mean that the BT staff have not only tottaly disregarded what i have said about when i get paid etc, it would mean that they have sold this to me without explaining it clearly an properly, surely thats wrong, certainely immoral.
Why even ask what date for a DD if it has no corralation to the date that i am going to be billed.
can i speak to call centres in this country? is there a number?
back to banging my head on a brick wall then.
thanks for ya time, but it does not help my situation.
All though, I have taken more away from this conversation than any of the previous ones with BT staff.