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Distinguished Sage
Distinguished Sage
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Message 11 of 12

Re: Been billed at seemingly random times for random amounts, and now been disconnected

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 12 of 12

Re: Been billed at seemingly random times for random amounts, and now been disconnected

Hi @pcarpenter1966 and thanks for posting.

 

I'm sorry for any confusion with this. When you set up your account you can chose monthly payment plan which gives you the option to pick your payment date. I'm sorry if that wasn't explained properly. The quickest way to get this resolved would be to contact our online billing chat team, though I can see you've tried that previously. If that doesn't work out then drop me over an email with the details and I'll look into it for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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