I have been issued a refund of the fees twice already and none of them reached my account yet. How long normally does it takes to be transfered? Initial trigger of the refund failed (15/10/2018) Had a chat again on the 31/30/2018 so they assured me that it will go through but still northing hence the question about the time scale.
Solved! Go to Solution.
Hi @TEREU5 Sorry you have not received your refund yet. If the money was being refunded directly back to your bank account it should be there within 5 working days of the refund being arranged. If the direct debit was cancelled then a cheque refund would take a few days more to arrive with you.
Drop us over your details and we will be happy to ensure the refund has been arranged for you. Click on my username and select the contact the mods option to complete the form.