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TEREU5
Aspiring Contributor
377 Views
Message 1 of 5

Status of the refund

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Hello.

I have been issued a refund of the fees twice already and none of them reached my account yet. How long normally does it takes to be transfered? Initial trigger of the refund failed (15/10/2018) Had a chat again on the 31/30/2018 so they assured me that it will go through but still northing hence the question about the time scale.

Thanks !

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4 REPLIES 4
JohnC2
Moderator
Moderator
368 Views
Message 2 of 5

Re: Status of the refund

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Hi @TEREU5 Sorry you have not received your refund yet. If the money was being refunded directly back to your bank account it should be there within 5 working days of the refund being arranged. If the direct debit was cancelled then a cheque refund would take a few days more to arrive with you.

Drop us over your details and we will be happy to ensure the refund has been arranged for you. Click on my username and select the contact the mods option to complete the form.

Cheers
John

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TEREU5
Aspiring Contributor
351 Views
Message 3 of 5

Re: Status of the refund

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PM  sent 🙂

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JohnC2
Moderator
Moderator
347 Views
Message 4 of 5

Re: Status of the refund

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Hi @TEREU5 I can see your form in our queue and one of the team will be in touch soon.

Cheers
John

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PaddyB
Moderator
Moderator
319 Views
Message 5 of 5

Re: Status of the refund

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Hi @TEREU5,

Thank you for taking my call today. I was happy I was able to help you with your complaint.

Thanks

PaddyB

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