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louilou
Aspiring Contributor
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Message 1 of 11

Still No Pre Paid card after being applied for twice

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Moved from TT to BT Infinity and went live on 28th may which i applied for card on that day

waited for card nothing turned up,

so i went to BT site and contacted the voucher team on the 25th june and Amrita Roy confirmed

i am eligable and she have re applied again for the card well nearly 2 month's later and nothing.

 

I have contacted BT again today and first spoke to a man which just gave me another number

which just gave me the ruaround as after calling same options as last number dialed then spoke

to Braj who gave me the card allocation email which i have emailed them Again but not holding

my breath that is why i have now decided to post here until it's dealt with.

 

 

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10 REPLIES 10
Moderator
Moderator
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Message 2 of 11

Re: Still No Pre Paid card after being applied for twice

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Hi louilou,

 

Welcome to the community forum and thanks for your post!

 

Sorry for the delay receiving your pre-paid card.  I know that the team that deals with sending these out are in a bit of a backlog at the moment I'm afraid.

 

Don't worry, you can send us your details and we'll give you a hand from here.  Click on my username and under the "about me" section of my profile you'll see the link to send us your details.

 

Cheers,

 

Robbie

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louilou
Aspiring Contributor
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Message 3 of 11

Re: Still No Pre Paid card after being applied for twice

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Thanks Rob...Info sent.

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louilou
Aspiring Contributor
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Message 4 of 11

Re: Still No Pre Paid card after being applied for twice

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Just to update the thread i have just had a phone call off a lady from BT about the card and she said 

it would be reapplied for AGAIN (Third Time) and should be with me within 14 days and will call me

back in a week.

 

Thanks to Rob i got my first phone call of BT.

 

I will come back when i hear something.

 

 

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louilou
Aspiring Contributor
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Message 5 of 11

Re: Still No Pre Paid card after being applied for twice

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1 week gone and heard nothing so far. 😞

 

And going in to the Third month.

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Moderator
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Message 6 of 11

Re: Still No Pre Paid card after being applied for twice

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Hi louilou,

 

Thanks for posting back!  Sorry this is going on for so long.

 

I can see my colleague gave you a shout yesterday evening after you posted this.  She's chasing the gift card for you and she'll be back in touch with you too.

 

Cheers,

 

Robbie

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louilou
Aspiring Contributor
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Message 7 of 11

Re: Still No Pre Paid card after being applied for twice

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Hi Rob...Yes had call yesterday said it can take up to 14 days so I will post back now next Monday. Thanks for helping.
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louilou
Aspiring Contributor
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Message 8 of 11

Re: Still No Pre Paid card after being applied for twice

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Well i am not going to wait till monday as have read you get an email first to say your card is on it's way.

 

I was told on the phone that the lady would apply again Third Time and should get it within 14 days.

 

What happens on monday apply again ...Fourth time

 

Well Still No Email over 70 days waiting on this Pre Paid card and from what i see in other threads it seem's

he who makes the most noise and say how **bleep** BT customer service is which i rate at an absolute 0 gets sorted first.

 

I do apreciate the help i am getting on this forum but if not sorted soon i will be seeking further 

advice...as in this week as it's getting beyond a joke.

 

And just to backup about the time scale below is a message off the voucher team and when first appllied.

 

 

 

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louilou
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Message 9 of 11

Re: Still No Pre Paid card after being applied for twice

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I may have this sorted....will update by end of week.
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louilou
Aspiring Contributor
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Message 10 of 11

Re: Still No Pre Paid card after being applied for twice

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I may have spoken too soon....will give it a couple more days but in the mean there has been a total muckup but that will be in the BT TV section....please subscribe to see their latest mess....can they do anything right!

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