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JeffGrimes
Aspiring Contributor
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Message 1 of 16

Still no reward card showing - advice please

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I had FTTP installed on 11th December so it is now well over14 days (in fact almost a month) since the service went live. It was advertised that the install included a £150 BT reward card.

However when I log in to my account to check the "My Reward" it continues to show no reward available. How do I go about getting this sorted out.

TIA

Jeff

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Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: Still no reward card showing - advice please

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@JeffGrimes Welcome to this user forum.

Did you place your order online?

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JeffGrimes
Aspiring Contributor
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Message 3 of 16

Re: Still no reward card showing - advice please

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Yes, ordered on line on 23rd November and installed on 11th December.

Jeff

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Distinguished Sage
Distinguished Sage
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Message 4 of 16

Re: Still no reward card showing - advice please

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@JeffGrimes wrote:

Yes, ordered on line on 23rd November and installed on 11th December.

Jeff


What are the first three letters of your sales reference, not the VOL number? Could be something like BTC or AJM?

Did you order directly on bt.com, or via a third party site?

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JeffGrimes
Aspiring Contributor
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Message 5 of 16

Re: Still no reward card showing - advice please

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I ordered Ultrafast Fibre 2 Plus on the BT website on 23 Nov. The BT.com reference starts AJM followed by 6 letters and 11 digits

Is this the detail you require?

Thanks

Jeff

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Distinguished Sage
Distinguished Sage
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Message 6 of 16

Re: Still no reward card showing - advice please

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@JeffGrimes wrote:

I ordered Ultrafast Fibre 2 Plus on the BT website on 23 Nov. The BT.com reference starts AJM followed by 6 letters and 11 digits

Is this the detail you require?

Thanks

Jeff


Yes, thanks. I wil now pass this to BT.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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JeffGrimes
Aspiring Contributor
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Message 7 of 16

Re: Still no reward card showing - advice please

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Thanks. I'll post a follow up when I have more information and hopefully a resolution.

Jeff

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Moderator
Moderator
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Message 8 of 16

Re: Still no reward card showing - advice please

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@JeffGrimes Welcome to the community and thanks for posting, I've sent you a Private message explaining how you can contact the forum moderation team. 

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Moderator
Moderator
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Message 9 of 16

Re: Still no reward card showing - advice please

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Hi @JeffGrimes thanks for sending over your details and including all the information I needed. I have raised a query with the promotions team and they normally get back in a few days. I'll update you as soon as I hear back.

Cheers
John

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JeffGrimes
Aspiring Contributor
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Message 10 of 16

Re: Still no reward card showing - advice please

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Thanks John

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