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Moderator
Moderator
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Message 11 of 16

Re: Still no reward card showing - advice please

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Hi @JeffGrimes The promotions team have got back to me very quickly and with good news. They have ordered your Reward Card and this will be with you within the next 30 days. 

Cheers
John 

Community ModeratorJohnC
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JeffGrimes
Aspiring Contributor
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Message 12 of 16

Re: Still no reward card showing - advice please

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Many thanks for that. Indeed I have received an email from the BT team saing that they have ordered my Reward Card and I should receive it in the next 30 days.

I will update you when it arrives and I have activated it

Jeff

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Message 13 of 16

Re: Still no reward card showing - advice please

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I’m glad you got this sorted I’ve got the same problem I had but installed in sept last year was promised a card nothing ever showed up on my rewards. Eventually today it showed up it’s expired so not happy. I’ve called customer services they say because it’s expired they can’t do anything though there raising a query about it. As I explained if I’d been able to see it I would of claimed it it’s a lot of money.  They hopefully have sorted it out for me as well and I should hear something soon. I suspect it is a problem with there website causing the issues

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JeffGrimes
Aspiring Contributor
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Message 14 of 16

Re: Still no reward card showing - advice please

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I've had the notification that it has been ordered for me so if I haven't received it after 30 working days then I'll be chasing it up. Meanwhile I'll keep my fingers crossed.

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JeffGrimes
Aspiring Contributor
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Message 15 of 16

Re: Still no reward card showing - advice please - now sorted

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I mentioned two days ago that I had received notification that my reward card had been ordered and was waiting for the card.

Well, yesterday I received another email containing my activation code followed by the actual card arriving in the post this morning. I followed the instructions and activated the card without any hassles so I am now all set to be able to spend the money on the card.

Really pleased and impressed with just how quickly the forum mods sorted my problem. @NeilO and @JohnC thanks to you both for getting this problem resolved so rapidly and efficiently.

Jeff

 

 

Moderator
Moderator
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Message 16 of 16

Re: Still no reward card showing - advice please - now sorted

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That's great to hear @JeffGrimes,

I'll make sure @JohnC2 knows :smileyhappy:

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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