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Hproject996
Beginner
124 Views
Message 1 of 5

Still not received my soundbar from broadband package

I am still waiting to recieve an email regarding my soundbar i got as part of my broadband package. It has been over 14 days now, has anyone else had this issue?

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Still not received my soundbar from broadband package

Email is normally 28 days after activation of broadband 



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Hproject996
Beginner
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Message 3 of 5

Re: Still not received my soundbar from broadband package

To be honest I would just like to have my soundbar

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Still not received my soundbar from broadband package


@Hproject996 wrote:

To be honest I would just like to have my soundbar


Please see this similar post from a moderator which quotes a 30 day timescale, which applies to all gifts.

https://community.bt.com/t5/Bills-Packages/Xbox-gift/m-p/1966707#M112407

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Hproject996
Beginner
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Message 5 of 5

Re: Still not received my soundbar from broadband package

Best thing to do is get in touch with them on live chat, they are really helpful and they set my order up. I recieved an email shortly after that. Still not here though hahaha but I am impatient.

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