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Jamiesmith345
Aspiring Contributor
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Message 1 of 3

Still receiving BT bills despite cancelling

Hello, many moons ago we had BT broadband and we signed up for a new package which included BT Protect. We later cancelled the broadband but stupidity forgot about the BT Protect and were still paying £5 a month.

In September 2018 I rang up and finally cancelled BT Protect, however I am still getting bills through on email. We are not paying by direct debit and there is no product listed on my BT dashboard. Is there a way to stop these bills coming through on email?
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2 REPLIES 2
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Moderator
Moderator
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Message 2 of 3

Re: Still receiving BT bills despite cancelling

Hi @Jamiesmith345 sorry that you are still getting these bills after cancelling your services with us. 

We will be happy to get your account closed correctly if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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Jamiesmith345
Aspiring Contributor
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Message 3 of 3

Re: Still receiving BT bills despite cancelling

Thank you, have just contacted you John.
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