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Paulevans
Beginner
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Message 1 of 6

Still waiting for activation!!

5th July we ordered BT infinity with multi room tv and phone all ordered and confirmed for 22nd July
15th July I had to change the installation date to the 29th as out move date had to be altered, phoned BT and new date was agreed!
27th July I received notification our service would be delayed till 3rd August
3rd Aug arrived and phone line became live but no broadband!
It's now the 21st Aug and still no broadband despite my daily phone calls, where I am repeatedly told it's an open reach system fault that takes 5 days to update! 15days it's had to update and I'm at the end of my tether!
If I don't have activation by 27aug I will cancel my contract as the service promised has not been provided
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Still waiting for activation!!

this is a customer help customer forum and your post does not go to BT

 

can you enter your phone number and post results  remember to delete number https://www.btwholesale.com/includes/adsl/main.html



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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Still waiting for activation!!


@Paulevans wrote:

If I don't have activation by 27aug I will cancel my contract as the service promised has not been provided

How would that help? All providers apart from Virgin Media use Openreach, so you would lose your appointment slot, and go down to the bottom of the queue.

 

Try the  Order Live Chat Team

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Paulevans
Beginner
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Message 4 of 6

Re: Still waiting for activation!!

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Paulevans
Beginner
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Message 5 of 6

Re: Still waiting for activation!!

Telephone Number on Exchange RIPON is served by Cabinet 12
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Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

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High Low High Low
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VDSL Range B (Impacted) 40 20 9.1 4.8 -- Available -- --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date


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WBC ADSL 2+ Up to 14 -- 9.5 to 17 Available -- --
WBC ADSL 2+ Annex M Up to 14 Up to 1 9.5 to 17 Available -- --
ADSL Max Up to 8 -- 7 to 8 Available -- --
WBC Fixed Rate 2 -- -- Available -- --
Fixed Rate 2 -- --
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Paulevans
Beginner
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Message 6 of 6

Re: Still waiting for activation!!

Because BT are fobbing me off, they appear to have lost my order in their system, and can't simply activate without the correct order!
So I place a new order and hope!!
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