Hi @Karlclohessy88 welcome to the forum and thanks for posting. Sorry that you have not received an update on your free gift. There are different offers so to help check please can you let me know when you placed your order and what did you order. Post back and let me know.
Order was placed on the 29th May
bt infinity start date was 13th June.
Product bought was bt infinity at £29.99 a month with a free jbl soundbar
Hi @Karlclohessy88 thanks for confirming that information for me. I've sent you a Private message explaining how you can contact the forum moderation team and we will help you with this. Check here: https://community.bt.com/t5/notes/privatenotespage
Hi @Karlclohessy88 I've had an update back from the gift team this afternoon, they've ordered your JBL soundbar and it will be dispatched from the BT shop in the next few days so you'll be able to enjoy your TV programmes in surround sound in no time 🔊 🎶
That’s excellent thankyou for the quick reply!