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Aspiring Expert
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Message 1 of 7

Still waiting for refund

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Hi there,

I wonder if you can help here.

I had a long discussion on BT chat earlier in Jan (17th) where the advisor indicated a cheque would be sent out to me for a refund for BT Sport.

It was a bit like pulling teeth, but we got there eventually.

I've yet to receive the refund.

Are you able to help?

I can provide my BT account number & transcript of the chat session.

Thanks!

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Moderator
Moderator
933 Views
Message 2 of 7

Re: Still waiting for refund

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Hi @jonmale Sorry you have not received your refund yet.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Aspiring Expert
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Message 3 of 7

Re: Still waiting for refund

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Hi John,

Thanks for the reply.

I [think] I've sorted this now. I'll believe it when I get a cheque through my door!
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Moderator
Moderator
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Message 4 of 7

Re: Still waiting for refund

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Hi @jonmale Thanks for posting back. If you want us to double check and ensure the refund is arranged then drop us over your details and we will be able to confirm it for you.

 

cheers

John

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Aspiring Expert
909 Views
Message 5 of 7

Re: Still waiting for refund

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Ooh, that might be useful. I can't begin to describe how useless BT have been about this.
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Aspiring Expert
889 Views
Message 6 of 7

Re: Still waiting for refund

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Cheque has arrived.
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Moderator
Moderator
882 Views
Message 7 of 7

Re: Still waiting for refund

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Hi @jonmale,

 

Thank you for posting back to let us know that the cheque has arrived.

 

Thanks

 

PaddyB

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