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grajay
Aspiring Expert
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Message 1 of 7

Strange phone number on my bill

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On a recent bill under "What you  used" there are two phone numbers.

 

Screen Shot 2014-11-16 at 13.31.33.jpg

 

One is my correct number, and the other is for an 0331* ****** number.  Fortunately, there a note "You didn't make any calls on this line".

 

I have no idea what this number is - can anyone please help?

 

Thanks.

Graham
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6 REPLIES 6
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Strange phone number on my bill

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Are you using the BT SmartTalk App on any device?

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Patty-L
Recognised Expert
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Message 3 of 7

Re: Strange phone number on my bill

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My bill says the same.

 

 Yes it is a Smart talk number. Smiley Happy It's the service ID number.

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Strange phone number on my bill

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SmartTalk numbers are given a "virtual" phone number, which is then overridden by your device mobile number, when you make a call. This "virtual" number is needed to allow the call to be routed to its destination, over the normal telephone network.

 

Sometimes if you register SmartTalk on a device, then delete it, or change your mind, the "virtual" number can still be shown on your bill, even if you did not make any calls.

 

Its nothing to worry about.

 

 

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Patty-L
Recognised Expert
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Message 5 of 7

Re: Strange phone number on my bill

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Thanks Keith,

 

 

 I wondered how it worked, great  explanation.

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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: Strange phone number on my bill

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It has been known, under fault conditions, for the "virtual" number to be displayed at the destination, instead of the mobile number, which can cause a lot of confusion, as you cannot call it back.

 

This fault condition has been reported before on this forum.

 

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grajay
Aspiring Expert
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Message 7 of 7

Re: Strange phone number on my bill

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Thanks Guys - weird how these things pop up and catch your attention.

Graham
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